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A CMMI-Level 3 | ISO 27001:2013|ISO 9001:2015 Certified Company

What is Queue Management System:

Managing customers' queue experience and waiting time is an essential part of delighting your customers. The purpose of this page is to give you a central understanding of what a queue management system is, why it's important and how to choose a solution.

Examples of software in a queue management system:

  • Online appointment booking
  • Virtual queuing via smartphone
  • Staff apps to arrive and serve customers
  • Customer and staff notifications
  • Real-time monitoring of operations
  • Customer feedback surveys
  • Extensive statistics and analyses

Examples of hardware in a queue management system: :

  • Self-service kiosk
  • Ticket printers
  • Digital signage
  • Display
  • Media Player
  • Vision and Sound

Benefits of a Queue Management System

Improve access to services with appointment scheduling

Decrease actual waiting time by better time management

Reduce customer uncertainty with notifications and messaging

Keep customers entertained with media solutions in the waiting area

Allow customers to wait wherever they prefer with a mobile ticket

Enable staff planning and increase staff mobility

Match the right competence to each case

Improve personalization of service delivery

Identify bottlenecks and improve

How can we help you?